Partner Portal
ReaLo · 36 guides and a request pipeline in place of a scattered PDF library
A portal for the partners, resellers and clients of the ReaLo platform: a Help Center with step-by-step guides, requests with transparent status, project management and role-based permissions. Everything a partner needs in one place instead of an old email.
The challenge
Operational knowledge was scattered: old categories, generic articles and guides locked in PDFs. Every new partner asked the same questions, and every request disappeared into a thread.
The solution
One system with a login for every user: a Help Center organised into five categories and 36 guides converted out of PDFs, a short request form with status, comments and history, a project-management module and a secured credentials registry. Seven roles, each seeing only what belongs to it.
Screens
My role
Product, scoping, design, full build, launch and operation.
What is inside
- Help Center: 5 categories, 36 guides, in-app editor
- Requests with status, comments, attachments and an activity log
- Project management: templates, tasks, gates and dependencies
- Secured credentials registry with an audit log
- Three-layer permissions across seven roles
- Direct uploads to cloud storage
What changed
- A scattered PDF library became one Help Center
- Every request has a status; every partner sees exactly their own
Technology
- Next.js
- Prisma
- Neon Postgres
- NextAuth
- Cloudflare R2
- Vercel